The client:  Large wireless company
This company is bringing it all together for our customers, from the revolutionary iPhone to next-generation TV services and sophisticated solutions for multi-national businesses. For more than a century, they have consistently provided innovative, reliable, high-quality products and services and excellent customer care. Today, their mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. They’re fulfilling this vision by creating new solutions for consumers and businesses and by driving innovation in the communications and entertainment industry.

The challenge:
The number of mobile Instant Messenger users continues to increase and the revenue potential has increased as well over the last couple of years as smart-phones flood the marketplace. To remain competitive in this market, wireless telecommunication companies need to update their wireless messaging systems rapidly and effectively to address capacity issues that could result in a negative customer experience. This requires thorough testing of features, service enhancements and system optimization solutions. The result was several projects required additional project management. The project manager on this team brought not only technical aptitude, but senior level management skills.

The solution:
LG Consulting provided a highly skilled project manager with many years of technical experience managing complex projects of this magnitude. They not only had the wireless communications experience, but prior experience with the client as a full-time employee. The project manager was responsible for keeping the project on schedule, raising awareness of issues, driving decision making, and ensuring all deliverables were top quality. The projects were delivered on time and on budget.

The result:
Through the successful delivery of these projects, the client was able to recognize significant cost reductions and increased revenue.